Frequently Asked Questions
Ask for answers to your questions
Payment Information
No, to avoid possible problems, Feedli Food is currently exempt from accepting any bank checks. But in the future, we intend to launch a credit section of Feedli Food to alleviate some of the sales and financial problems.
Yes, we always do our best to keep the site price and inventory up to date. However, customers only need to place an order to know the latest price and inventory. It also reminds us that in more than 95% of cases, even after the update date, prices and inventory are correct.
Yes, it can be said that at the time of purchase, when the order is delivered to another person, the goods can be delivered to the person you want, and it is even possible to screw gifts for the goods you have purchased.
Yes, people who for any reason do not have access to the Internet or find it difficult to place an order online, can register their order by phone and not confirm it via SMS, but in order to speed up the process of processing and sending the order and also reduce the possibility. Errors in order registration are explained. Dear customers, register your orders online in person.
Due to the fact that the pricing of goods in Feedli Food is based on the minimum profit margin, there is no possibility of discounts. If you need a discount, you can make a non-profit purchase in special sales plans and discount discount bombs.
Feedli Food will notify you of the status of your order step by step by sending an SMS and an email.
In addition, if you are a member of the site, you can enter your control panel and be informed of the status of the order in the orders section, and if you are not a member, you can enter the order status in the order tracking section on the right side of the site. He informed himself.
Yes, Feedli Food experts do their best to have the information needed to buy any product on the site, however if the information on the site is not enough for you, you can first register your order in the system. And after calling the experts, ask your questions, then finalize your order if you wish.
Answer: No. You can also buy from Feedli Food without membership, but by subscribing to the site, in addition to learning about festivals and discounts, you can enjoy the size of the benefits and privileges of this membership.
Normally, all the goods that are available on the Feedli Food website are available in the store warehouse, but due to the high volume of orders and the high volume of products on the site, it is not possible to update instantly.
Therefore, the first step in purchasing from the Feedli Food site is to request an inventory and price inquiry. At this stage, our partners will inform you about the inventory status and price by phone, email and SMS in less than two hours from the time of registration and order processing.
Therefore, you just need to look at the stock of goods on the website and place an order to know the latest status. Order registration can be with or without membership and the maximum time required for it is 2 minutes. There will be no charge for registering the order.
Purchase information
Answer: Yes, in some cases, when paying the bill, the amount may be deducted from your account but your online payment will not be confirmed. In these cases, the amount will usually be returned to your account immediately by the bank, but this return may take up to 72 hours. Delay that belongs to the bank and has nothing to do with the store.
When you pay online, you enter the portal of the desired bank from the Feedli Food website and pay your money through the portal and the website of that bank. It should be noted that banking portals also have nothing to worry about as they use the secure https protocol. Also, as a precaution, you can use the virtual keyboard when entering your bank card information.
No, unfortunately we are not able to provide a pre-invoice outside the website system. But after registering the order to receive the invoice, you can send your request.
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Feedli Food will notify you of the status of your order step by step by sending an SMS and an email.
In addition, if you are a member of the site, you can enter your control panel and be informed of the status of the order in the orders section, and if you are not a member, you can also enter the tracking code in the order tracking section on the right side of the site. He informed himself.
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Product submission information
No, because the company’s office location and warehouse are different, it is not possible to receive the goods at the company’s door.
No, due to the working nature of the store, it is not possible to buy in person under any circumstances.
Dear customers, when registering an order and before paying any amount, you can see the shipping methods and costs associated with each of them. These costs are calculated and displayed by the system based on the selected delivery method, volume and weight of goods and distance to the destination city in a mechanized manner.
Yes, except for the special cases mentioned in the delivery receipt, the esteemed customers are obliged to receive the goods in all cases, that is, after settling the invoice amount, you must first check your goods in terms of appearance and then arrive. Sign the delivery of the goods correctly and safely. This is true both for shipping through the Feedli Food fleet and for post and porterage transport.
For more information, refer to the “Important points when order delivery” section.
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Due to the nature of the store, it is possible to see the goods closely only if informed and registered the order.
Also, to enable customers to make purchases, complete product information and photos of them are placed on the website with the help of which customers can make their purchases.
